PRIVACY POLICY
GRPVN Media
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Last updated: [27/11/2025]
1. Introduction
1.1 This Privacy Policy explains how GRPVN Media (we, us, our) collects, uses, shares and protects your personal information when you visit our website www.grpvnmedia.com, purchase or use our online courses, or otherwise interact with us.
1.2 We are committed to protecting your privacy and complying with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa, where it applies to us.
1.3 By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Who we are and how to contact us
2.1 GRPVN Media is the responsible party (or data controller) for the personal information we process.
2.2 Our contact details are:
Business name: GRPVN Media
Website: www.grpvnmedia.com
Email: hello@grpvnmedia.com
Address: Malelane, 1320
3. Personal information we collect
We may collect and process the following categories of personal information:
3.1 Identity information
Name, surname, username or similar identifier.
3.2 Contact information
Email address, telephone number, physical address, billing address.
3.3 Account and course information
Login details, course enrolments, progress data, support queries, feedback and testimonials you choose to share.
3.4 Payment information
We do not typically store full payment card details ourselves. Payments are processed by third-party payment processors or platforms, who will process your payment information in accordance with their own privacy policies.
3.5 Technical information
Internet Protocol address, browser type and version, time zone setting, device type, operating system, approximate location, and information about how you use our website, such as pages viewed and links clicked.
3.6 Marketing and communication preferences
Your preferences regarding receiving marketing from us and your communication preferences.
4. How we collect personal information
We collect personal information in the following ways:
4.1 Directly from you
When you purchase a course, create an account, fill in a form, contact us by email or message, respond to surveys, or otherwise communicate with us.
4.2 Automatically
Through cookies and similar technologies when you use our website. These help us understand how the site is used and improve the user experience.
4.3 From third parties
From payment providers, course hosting platforms or other service providers who assist us in providing our services.
5. Purposes for which we use personal information
We use your personal information for the following purposes:
5.1 To provide and manage our services
To process your orders, create and manage your account, deliver course content, and provide customer support.
5.2 To communicate with you
To send you administrative messages, such as confirmations, updates, notices about changes to our terms or policies, and responses to your enquiries.
5.3 To improve our website and services
To analyse how our website and course are used, improve content and user experience, and develop new offerings.
5.4 For marketing (with your consent or where otherwise lawful)
To send you newsletters, promotional emails or other information about our courses and services. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.
5.5 To comply with legal obligations
To comply with laws, regulations, court orders and to respond to lawful requests from public authorities.
5.6 To protect our legitimate interests
To prevent fraud and abuse, secure our systems, enforce our Terms and Conditions, and protect our rights, property and safety, or that of others.
6. Legal basis for processing
Depending on the circumstances and applicable law, we process your personal information on one or more of the following legal bases:
a) Your consent, where you have given it
b) The performance of a contract with you, or to take steps at your request prior to entering into a contract
c) Compliance with a legal or regulatory obligation
d) Our legitimate interests in running and improving our business and services, provided that such interests are not overridden by your rights and interests.
7. Cookies and similar technologies
7.1 We use cookies and similar technologies on our website to:
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remember your preferences
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keep you logged in where applicable
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analyse how visitors use the site
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improve performance and user experience.
7.2 You can usually set your browser to refuse some or all cookies, or to alert you when websites set cookies. If you disable or refuse cookies, some parts of our website may not function properly.
8. Sharing of personal information
We may share your personal information with:
8.1 Service providers
Third-party service providers who perform services on our behalf, such as payment processors, course hosting platforms, email service providers, analytics providers and IT support. We require these providers to handle your personal information securely and in accordance with applicable data protection laws.
8.2 Legal and regulatory authorities
Where required by law, regulation or legal process, or to protect our rights or the rights of others.
8.3 Business transfers
In connection with any merger, sale of assets, financing, or acquisition of all or part of our business, personal information may be transferred as part of that transaction.
We do not sell your personal information for money.
9. Cross-border transfers
9.1 Due to the use of cloud-based services and international platforms, your personal information may be transferred to and processed in other countries.
9.2 Where such transfers occur, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information is protected in accordance with applicable data protection laws.
10. How we protect your information
10.1 We implement appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access.
10.2 However, no system is completely secure and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account details and password confidential.
11. Data retention
11.1 We will retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting or reporting requirements.
11.2 When we no longer need your personal information, we will take reasonable steps to delete or de-identify it.
12. Your rights
Subject to certain exceptions and applicable law, you may have the following rights regarding your personal information:
12.1 Right of access
To request confirmation of whether we hold personal information about you and to request access to such information.
12.2 Right to correction
To request that we correct or update inaccurate or incomplete personal information.
12.3 Right to deletion
To request that we delete your personal information in certain circumstances.
12.4 Right to object or restrict processing
To object to or request that we restrict the processing of your personal information in certain circumstances, for example where processing is based on our legitimate interests.
12.5 Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
12.6 Right to complain
You may lodge a complaint with the relevant data protection authority. In South Africa, this is the Information Regulator. Details are available on the Information Regulator’s official website.
To exercise any of these rights, please contact us using the details in section 2.
13. Children
Our website and services are not directed at children under the age of 18 and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
14. Third-party websites
Our website and course may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before providing them with any personal information.
15. Changes to this Privacy Policy
15.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.
15.2 The updated version will be posted on www.grpvnmedia.com with a new “Last updated” date. If we make significant changes, we will take reasonable steps to notify you.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@grpvnmedia.com.
End of Privacy Policy